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Privacy and Cookies Policy

At Rotork Instruments Italy Srl ("we") are committed to protecting and respecting your privacy. We collect personal information from you via our website. This policy together with our website terms of use (http://www.soldo.net/en/terms-and-conditions/) explains how we use your personal information.

Please read this policy carefully – by using our Website or by registering or creating an account with us you confirm that you have read, understood and agreed to this policy. If you do not agree to this policy you must not use our website.

This policy was last updated on 19th April 2017. Please check back regularly to keep informed of updates to this policy.

Who we are

Rotork Instruments Italy Srl is a company registered in Italy whose registered office is at 20090 Cusago (MI) – Viale Europa n. 17.

Rotork Instruments Italy Srl is a member of a group of companies which includes: Rotork Controls Limited; and the following trading divisions: Rotork Fluid Systems; Rotork Gears; Rotork Controls; Rotork Instruments; and Rotork Site Services (the "Rotork Group"). For a full list of current Rotork Group companies please contact us at the email address or postal address set out below. This policy governs the use of your personal information by members of the Rotork Group who may also collect, process, transfer and use the information collected on the Website.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:

  • e-mail us at info@soldo.net; or
  • write to us at via Portico, 17, 24050 Orio al Serio (BG).

How we collect your personal information

We collect personal information about you in the following ways:

  • when you set up an account with us we may ask you to provide certain information such as your email address and contact details;
  • when you access and browse our website (including when you complete an electronic form);
  • when you provide personal information to us over the phone, by email, or otherwise; and/or
  • when you make a request for a quote or purchase Rotork products or services.

What information do we collect do we collect about you?

We may collect the following information from you:

  • your title; name; job description; company or organisation; and your contact details including your postal address, phone number, fax number and email address;
  • information about your location;
  • information about the Rotork products or services you use; and/or
  • technical information including your internet protocol (IP) address used to connect your computer or any other device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit to our website, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number you use to call us.

How we use your personal information

We, or our partners (or our third party suppliers who act on our behalf) may collect, store and use your personal information listed above for the following purposes:

to make our website available to you and to provide you with content which is tailored to your individual tastes;

as part of our efforts to keep the website safe and secure;

  • to provide you with products or services that you request;
  • to contact you via SMS or email about service alerts, safety information and advice relating to the Rotork products you use;
  • where you have given us your consent, to contact you with details of products and services which we think may interest you;
  • where you have given us your consent, to disclose your personal information to our partners so that they may contact you (including by SMS or e-mail) with products and services which they think may interest you; and/or
  • we may combine your personal information with information we hold about others who use Rotork products or services to enable us to build a picture of how Rotork products and services are used by our customers across the world.
  • In addition, we may anonymise your personal information (collected when you visit our website) and use it for statistical analysis or reporting purposes. No single individual will be identifiable from the anonymised personal information we collect for these purposes. We will never sell your personal information, or pass it on to third parties for marketing purposes without your permission.

With whom do we share your personal information?

We may share your personal information with others in the following ways:

  • with any members of the Rotork Group;
  • if we are required to do so by any law, governmental body or law enforcement agency; in order to comply with a court order; or in order to enforce or apply our website terms of use; and/or
  • if a third party wishes to purchase our company, we may disclose your personal information to that third party in connection with the purchase.

Except as set out in this policy we will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us at info@soldo.net and we will cease any such activity.

International transfers

We may transfer personal information that we collect from you to: (a) members of the Rotork Group companies; and/or (b) to our staff or suppliers, located in countries that are outside of the European Economic Area (including to the following countries: USA, Canada, Venezuela, Brazil, Russia, Sweden, South Africa, Thailand, Malaysia, China, Japan, Australia, India, Singapore, South Korea) in connection with the above purposes.

Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as Italy, although our collection, storage and use of your personal data will continue to be governed by this privacy policy. By registering on our website you consent to such transfer of your personal information.


Our website uses five cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Read more about the individual analytical cookies we use and how to recognise them below. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of our website. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

Ist Party Cookies (i.e. Soldo Cookies)

Cookie Name Purpose

Unique identifier for each browser session.

  • If you fill out any of our contact forms this cookie is used to check that the CAPTCHA code you type is correct.

3rd Party Cookies

Supplier Name Cookie Names Purpose
Google Analytics





We use Google Analytics to gather website statistics. We don't receive any information on individuals, but it helps us to understand things like which areas of our website are the most popular.

Opt out of Google Analytics


Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Your rights

You have the following rights:

  • the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law (currently £10);
  • the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.

If you wish to exercise any of the above rights, please:

  • e-mail us at info@soldo.net; or
  • write to us at via Portico, 17, 24050 Orio al Serio (BG).

Third party sites

Our website may contain links to other websites operated by third parties. Please note that we cannot be responsible for personal information that third parties collect, store and use via their websites. You should always read the terms and conditions and policies of each website you visit carefully.